Customer Support Engineer SC - SDM (Apertio)- Egypt

Location: Egypt
Contract Duration: 6 months
Start Date: Mid of June 10

Job Role:

-Care support for NT-HLR 4.5.
-Act as dedicated expert for advanced Care consultancy and support, both for customer account teams and for customers, provide technical leadership to large and / or complex e2e projects or troubleshooting cases.
-Provide advanced technical support and troubleshooting /fault localization within several competence areas and Multi Vendor Interface.
-Lead and provide consultancy during complex Care activities such as SW change planning, Expert Support Services, SW upgrades, technical audits and SWAPs or migrations.
-Implement parametering in systems level, understands KPI and is capable to improve the performance of the system or e2e solution.
-Project management duties (e.g. planning of a subproject, technical manager substitute, managing subcontractors).
-Network expansion activities up to multi-interface level.
-Overall responsibility for test planning: understanding of local requirements (e.g. network structure, functionalities, parameters etc.) to create valid and reliable test plans.
-Proactive knowledge sharer role: Technical guidance and support of other team members to avoid problems before they occur, Information sharing and competence transfer, proven presentation and training skills

Main Skill: Good knowledge and experience for NT-HLR-FE 4.5 + One-NDS 8.0

Kindly share cv's or references with me at: niti.jain@imsiglobal.com

Regards
Niti
IMSI