1. Fault Management support.
TT management and audit.Prioritization fault level and dispatch TT to difference principal.Tier 3 (Critical/major/minor)fault diagnosis.Management and control of fault progression and escalation of technical support.
2. Configuration Management support.
Technology case collection.Coordinate all chanages to the system.Configuration and modify database,detail and coordinate network change.Responsible for actual configuration and provisioning activities within the network.New software and technology introduction and impact analysis workshop method.
3.Technical Support.
Provide third line support.Resolve issues escalated from First line and second line .Diagnostics.Provide consulting service.Provide guidance and support for software delivery and upgrades.
Escalate the trouble ticket to Tier 3 and Tier 3 support when they cannot solve it, if tier 3 cannot solve it then escalate to HQ,monitor it until solved.Provide technical reports to identify cause of problems, and give preventive guidance to avoid same issue.
4. Performance and Capacity monitoring support.
Optimize working flowchart. Performance monitoring collects, analysis, and reports indicating element and
network performance.Periodical evaluation of the network subscriber growth and assessment of these trends and
availability of network capacity.
5. Communication with customers
Answer the request from the Customer office.Organize meeting with Huawei and customers
by weekly, follow up and update the issue mentioned in the meeting.Organize workshop with client and customers by monthly.
Professional Work Experience:
1.Bachelors or masters in telecommunication.
2.At least 4 years related work experience in telecom network operation and maintenance
3.At least 3 year UMTS engineering experience, more than 1 year Huaweiwork equipment maintenance experience preferred.
4.Familiar with OSS(Huawei M2000)
5.Excellent communication skill
Please email your cv's to snair@firstpointgroup.com
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