Local Mobile Customer/Field Support Engineer

JOB Description
The Field Support Engineer (FSE) is responsible for the deployment of current and future products at customer sites. The FSE is also responsible for the on-site and remote support of issues raised by customers. An FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.

Duties and Principal Activities
Technical Skills:
• Proficient in UNIX/Linux System Administration, a must
• Highly Knowledgeable in TCP/IP networking, a must
• Familiar in mobile network technologies including l3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems
• Knowledgeable in customer support processes, tooling and troubleshooting.
• Familiar with the following protocols: HTTP, FTP, RTSP.
• Knowledge of common open source software
• Knowledge of application servers, Weblogic/Jboss is an advantage
• Knowledge of Oracle and/or MySQL administration an advantage
• Knowledgeable in Microsoft Office

Critical Competencies:
Customer Satisfaction:
• Contributes significantly to customer satisfaction
• Interfaces with the customer and project manager to complete assigned task
• Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution
Communication Skills:
• Communicate effectively with customers and peers
• Produce written documents related to their work
• Identify appropriate internal and/or external resources to solve problems
• Contribute to weekly meetings
• Effectively escalate through appropriate channels – “knows how to make things happen”
Qualifications:
• Education: 4 year technical degree, Computer Science preferred
• Relevant Experience: 5+ years
• An advantage will be given to candidates that worked for Venturi, Byte Mobile, F5, Cisco

Working Conditions:
• Travel ~ 30-50%
• Provide “on-call” service periodically

If the job can be relevant for you or you know someone that might be interested, I will appreciate sending relevant CV + your compensation expectation directly to me:
orc.hr1@gmail.com.